Safeline NEMT (“we,” “our,” or “us”) values your privacy and is committed to safeguarding the personal information and health information you share with us. This Privacy Policy and HIPAA Notice of Privacy Practices describe how we collect, use, and protect your information when you visit safelinemt.com, use our services, or interact with us.
By using our website or services, you agree to the terms outlined in this Privacy Policy and our HIPAA obligations.
1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide
Full name
Contact information (phone number, email address, mailing address)
Date of birth (if necessary for transportation)
Payment details (if applicable)
Pickup and drop-off addresses
Accessibility needs or special accommodations (if provided)
b. Protected Health Information (PHI)
If you request or receive transportation to or from medical appointments, we may collect PHI as defined by the Health Insurance Portability and Accountability Act (HIPAA), which may include:
Medical appointment details (time, location, provider)
Medical condition(s) relevant to transportation
Physician, clinic, or hospital information
Insurance and billing information
This PHI will be collected only as necessary to arrange and provide transportation, process billing, and comply with legal requirements.
c. Automatically Collected Information
When you visit safelinemt.com, we may automatically collect:
IP address
Browser type and version
Device type and operating system
Website activity data (pages visited, time spent, etc.)
Cookies and tracking technologies
d. Text Messaging Opt-In and Consent Data
If you opt in to receive SMS/text messages from us, we will store your mobile number and related consent records. Text messaging originator opt-in data and consent will not be shared with any third parties and will only be used for service-related communications, in compliance with the Telephone Consumer Protection Act (TCPA).
2. How We Use Your Information
We use your information to:
Arrange and provide non-emergency medical transportation services
Coordinate with healthcare providers and insurers (if applicable)
Process payments and billing
Communicate service updates and reminders
Improve our website and service quality
Comply with legal, safety, and HIPAA requirements
We do not sell or rent your information to third parties.
3. How We Share Your Information
We will only share your personal information and PHI as permitted under HIPAA and other applicable laws:
With healthcare providers, insurers, or authorized family members for service coordination and billing
With service vendors (e.g., dispatch software, secure payment processors) under signed confidentiality agreements
When required by law (court orders, subpoenas, public health authorities)
To protect safety and security in emergencies
We will never sell or disclose text messaging opt-in/consent data to third parties.
4. HIPAA Privacy Practices
Under HIPAA, you have the right to:
Access and request a copy of your PHI
Request corrections to your PHI
Request restrictions on certain uses or disclosures of your PHI
Receive an accounting of disclosures of your PHI
Request confidential communications by alternative means or locations
File a complaint if you believe your HIPAA rights have been violated
To exercise these rights, contact us.
We are required by law to:
Maintain the privacy of your PHI
Provide this Notice of Privacy Practices
Notify you in the event of a breach of your unsecured PHI
5. Data Retention
We retain personal information and PHI only as long as necessary to fulfill service purposes or as required by law. HIPAA-mandated retention periods will apply.
6. Security Measures
We implement physical, administrative, and technical safeguards to protect your personal and health information, including:
HIPAA-compliant encrypted data storage
Access controls and staff training
Secure transmission of electronic PHI
Confidential handling of printed PHI
Despite our safeguards, no system is completely secure. We encourage you to communicate sensitive information only through secure channels we provide.
7. Cookies and Tracking
Our website uses cookies to improve user experience and analyze site traffic. You can disable cookies in your browser settings, but some features may not function correctly.
8. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices.
9. Updates to This Policy
We may update this Privacy Policy and HIPAA Notice from time to time. The latest version will be posted on this page with the updated effective date.
10. Contact Us
If you have questions about this Privacy Policy, HIPAA rights, or how we handle your information, please contact us.
